Refund & Cancellation Policy

At Jstart A Idea, we want to ensure you are fully satisfied with our web development and cloud hosting solutions. This policy outlines conditions under which refunds are eligible, how to initiate cancellation requests, and relevant processing timelines.

1. Managed Cloud Hosting Refunds

We offer a 7-Day Money-Back Guarantee on all virtual server and managed cloud hosting subscriptions:

• If you are dissatisfied with server loading speeds or dashboard functionalities, you may request cancellation within 7 days of server activation for a full refund of the hosting plan charge.
• Refunds do not apply to setup fees or domain names purchased or linked through the portal.

2. Web Development Services

Custom design, software engineering, and API implementation projects are executed in milestones. Refunds for development services are structured as follows:

• Discovery Phase: If cancellation is requested before wireframing or coding begins, a 100% refund of the booking deposit is issued.
• In-Progress Phase: Once layout mockups are approved and active development begins, refunds are processed milestone-by-milestone. Completed development work is non-refundable.
• Post-Delivery: Once final files are approved and deployed to production servers, development service charges are non-refundable.

3. Refund Processing Timeline

Once a refund is approved by our billing department:

• The refund will be credited back to the original bank account, debit/credit card, or UPI ID used to complete checkout.
• Refund transactions are processed and completed within **5 to 7 business days** (working days), subject to banking clearing timelines.

4. Cancellation Process

To request service cancellation:

1. Log in to your customer dashboard.
2. Open a support ticket under the **Billing & Invoice** department.
3. Clearly state your Order ID / Invoice Number and the reason for cancellation.
4. Alternatively, you can email our billing desk at `billing@jstartaidea.com` using your registered account email.